Thank you for your interest in participating in Carteret-Craven Electric Co-op’s Connect My Thermostat offering within the Connect to Save Program (the “Program”). The Program is offered by Carteret-Craven Electric Co-op and its service providers, including North Carolina Electric Membership Corporation and Franklin Energy, LLC. These Terms of Use (these “Terms”) are a legal agreement between the Member (“you”, “your”) and Carteret-Craven Electric Co-op governing your participation in the Program.

BY SIGNING UP FOR OR CONTINUING PARTICIPATION IN THE PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT PARTICIPATE IN THE PROGRAM.

In the case of inconsistencies between these Terms and information included in any other materials related to the Program (e.g., promotional materials and mailers), these Terms will always govern and take precedence.

You certify that all information entered into this site for enrollment into the Program is accurate and complete. This offer is valid for Carteret-Craven Electric Co-op residential electric members only. In order to qualify, members must live in single- family or multi-family homes and not participate in a time of use rate, or net metering. You understand that the Program is available until fully subscribed and that incentive amounts are subject to change without notice. You authorize Carteret-Craven Electric Co-op to share information about your account including your name, street address, account number, electrical usage, and billing information with its service providers and approved contractors hired to implement and measure the performance of the Program. Member information will be kept confidential by Carteret-Craven Electric Co-op as well as its service providers and contractors, and used solely to facilitate your participation in the Program.

1. The Program.

1.1 Program Term. The Program will continue until it is either terminated by Carteret-Craven Electric Co-op
or you withdraw from the Program.

1.2 Devices. By participating in the Program, you hereby grant to Carteret-Craven Electric Co-op, through its
service providers, the right to remotely access the smart thermostats at the address you are enrolling
(each, your “Device”). When you authorize a Device, you may be presented with additional terms from
the Device manufacturer (the “Manufacturer”). These Terms are in addition to, and are not replaced by,
those terms. By authorizing a Device, you understand and agree that you are enabling Carteret-Craven
Electric Co-op, through its service providers, to control that Device in connection with the Program. You
also agree to allow Carteret-Craven Electric Co-op, through its service providers, to obtain and share
information about Devices used to participate in the Program (such as serial number and zip code) with
Manufacturers in order to facilitate your participation in the Program and validate your compliance with
Program requirements.

1.3 Device Enrollment. Participation in Program requires all Devices used to heat and cool the Member’s home to be enrolled in the program. Multiple thermostats must be from the same manufacturer.

1.4 Events. As part of this Program, Carteret-Craven Electric Co-op, through its service providers, will make
changes to the operation of your Device (temperature setpoint of thermostats) without any manual
intervention by you (“Events”). The target thermostat setpoint adjustment will be 3 degrees. You may
override an Event, simply by turning your thermostat Device to a different temperature or using the
other methods enabled by the Device Manufacturer. Frequent overriding of Events may result in the
reduction or elimination of the incentives as described in section 3 of these Terms. Events will be no
longer than 4 hours, and Carteret-Craven Electric Co-op will call no more than 48 Events per year with a
minimum of 1 Event per month. Events will be limited to no more than 3 consecutive days.

1.5 Program Commitment Period. This Agreement is effective upon your enrollment and will continue until you or Carteret-Craven Electric Co-op cancels your participation.

1.6 Changes. Carteret-Craven Electric Co-op reserves the right, in its sole discretion, to modify or to
discontinue the Program at any time.

2. Eligibility. This Program is available to Carteret-Craven Electric Co-op residential electric Members only. In order to register for the Program, you agree to provide to Carteret-Craven Electric Co-op information necessary to verify your eligibility for the Program. You agree that the information that you provide to Carteret-Craven Electric Co-op in connection with the Program (“User Data”) will be true, accurate, current, and complete. You further acknowledge that you have WIFI and agree to maintain adequate WIFI to enable operation of the Device(s) while participating in the Program. Additional eligibility requirements are listed at connecttosavenc.com.

3. Incentives. In connection with the Program, Carteret-Craven Electric Co-op may offer certain rebates, offers, or other incentives (“Incentives”). Incentive is limited to the first two thermostats enrolled in the Program (maximum of $100/year). Carteret-Craven Electric Co-op reserves the right to determine qualification for Incentives in its sole discretion. Failure to participate in the Program for its entire duration or overriding automatic Device control on a regular basis may disqualify you from Incentives. In particular, Carteret-Craven Electric Co-op reserves the right to discontinue Incentives if your Device fails to participate in 6 or more Events in any 12-month period.

4. Your Information. You authorize Carteret-Craven Electric Co-op to share information about your account including your name, street address, account number, Device, and billing information with their service providers. Member data will be kept confidential by the service providers and will not be used for any purpose other than implementation of the Program. By submitting User Data and any other data, materials, or information in connection with the Program, you are granting Carteret-Craven Electric Co-op, and its service providers, permission to use such information for the purpose of providing the Program. In addition, you hereby authorize Carteret-Craven Electric Co-op, through its service providers, to access your information including meter data maintained by Carteret-Craven Electric Co-op and/or the Device Manufacturer solely in order for Carteret-Craven Electric Co-op to implement the Program. You understand and agree that by authorizing Carteret-Craven Electric Co-op, through its service providers, to control your Device in connection with the Program, Carteret-Craven Electric Co-op, and its service providers, may receive access to data from your Device directly, including data collected from its sensors. For more information on the particular data that Carteret-Craven Electric Co-op, and its service providers, will receive access to, please contact Carteret-Craven Electric Co-op via email to service@connecttosavenc.com.

5. Personal Non-Commercial Use. The Program is offered for your own personal non-commercial use. Any commercial participation in the Program is expressly prohibited.

6. Costs. Carteret-Craven Electric Co-op is not responsible for costs associated with providing the systems necessary to participate in the Program, such as Internet access.

7. No Warranty; Disclaimer. YOUR PARTICIPATION IN THE PROGRAM IS AT YOUR SOLE DISCRETION AND RISK. THE PROGRAM IS OFFERED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. CARTERET-CRAVEN ELECTRIC CO-OP, AND ITS SERVICE PROVIDERS, EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND RELATING TO THE PROGRAM, WHETHER EXPRESS, IMPLIED OR STATUTORY (INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES FOR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON- INFRINGEMENT OR NON-MISAPPROPRIATION OR INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY) AND ANY WARRANTIES OR CONDITIONS ARISING UNDER ANY OTHER LEGAL REQUIREMENT. CARTERET-CRAVEN ELECTRIC CO-OP, AND ITS SERVICE PROVIDERS MAKE NO WARRANTIES THAT THE OPERATION OF THE PROGRAM WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Indemnification. You agree to indemnify, and hold Carteret-Craven Electric Co-op’s, and its service providers’, officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of or in any way connected with your participation in the Program.

9. Limitation of Liability.

9.1 Limitation of Liability. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL CARTERET-CRAVEN ELECTRIC CO-OP, OR ITS SERVICE PROVIDERS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING IN CONNECTION WITH THE PROGRAM, EVEN IF CARTERET-CRAVEN ELECTRIC CO-OP, OR ITS SERVICE PROVIDERS, HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THE PROGRAM OR WITH ANY OF THESE TERMS, OR FEEL CARTERET-CRAVEN ELECTRIC CO-OP, OR ITS SERVICE PROVIDERS, HAVE BREACHED THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE PARTICIPATION IN THE PROGRAM.

9.2 Exclusions. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL, CONSEQUENTIAL OR OTHER TYPES OF DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS AND IN PARTICULAR WITHIN THIS “LIMITATION OF LIABILITY” CLAUSE SHALL ATTEMPT TO EXCLUDE LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

10. Termination.

10.1 Termination by Carteret-Craven Electric Co-op. Carteret-Craven Electric Co-op may terminate the Program, or your participation in the Program, at any time, with or without cause, by providing you with written notice of such termination, which may be via email.

10.2 Your Termination. You may terminate your participation at any time and for any reason by sending an email to service@connecttosavenc.com or by calling 844-577-SAVE (844-577-7283).

10.3 Rights at Termination. Upon termination, all rights granted to you by these Terms will immediately cease.

10.4 Survival. Any suspension, termination or cancellation of the Program will not affect your obligations under these Terms which are intended to survive such suspension, termination, or cancellation.

11. General.

11.1 Applicable Law and Dispute Resolution. These Terms shall be governed by the laws of the State of North Carolina, without giving effect to any conflict of laws or principles that may require the application of the law of another jurisdiction. If you have any issues regarding these Terms, please contact us by e-mail at service@connecttosavenc.com. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation. If you and Carteret-Craven Electric Co-op are unable to reach a resolution to the dispute, any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The place of arbitration shall be Raleigh, North Carolina. The arbitration shall be governed by the laws of the State of North Carolina. The arbitrators will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The arbitrator(s) shall not award consequential damages in any arbitration initiated under this section. Any election to arbitrate by one party will be final and binding on the other. YOU ACKNOWLEDGE AND AGREE THAT YOUARE WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. Further, unless both you and Carteret-Craven Electric Co-op otherwise agree in writing, an arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the Program or these Terms must be brought, if at all, within one year from the accrual of the claim or cause of action or be forever barred.

11.2 Consent and Capacity. You are over 18 years of age and have the necessary legal capacity to execute this agreement. You are solely responsible for receiving any necessary consents and approvals from the owner(s) or occupant(s) of any premises where the services will be provided. Your participation is completely voluntary, and you can decide to withdraw at any point in the Program.

11.3 Entire Agreement. These Terms are the entire and exclusive agreement between Carteret-Craven Electric Co-op and you regarding the Program and supersede and replace any prior agreements regarding the same.

11.4 No Assignment. You will not assign these Terms or assign any rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of Carteret-Craven Electric Co-op. Any purported assignment or delegation by you without the appropriate prior written consent of Carteret-Craven Electric Co-op will be null and void.

11.5 Severability and Waiver. In the event that any provision in these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The failure of Carteret-Craven Electric Co-op to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

11.6 Questions. Please contact Carteret-Craven Electric Co-op’s Connect to Save program team at service@connecttosavenc.com if you have any questions.

11.7 By participating in this Program, you agree to receive emails from Carteret-Craven Electric Co-op or its service providers at the email address provided for this Program. These emails may contain information about Carteret-Craven Electric Co-op ‘s products and services; other energy related products, services, and Programs; as well as energy related legislative and environmental issues. These emails may be sent by Carteret-Craven Electric Co-op or third parties.

11.8 Consent to Automated, Autodialed, Prerecorded, and Artificial Voice Calls and Texts. You authorize the Program and its service providers to contact you at any phone or mobile number you provide to the Program at any time with automated, autodialed, prerecorded, or artificial voice phone calls or text messages related to your participation in the Program (including reminders of upcoming appointments). You understand and agree that the Program and its service providers may use an automatic telephone dialing system (ATDS), artificial, or prerecorded voice for such calls or text messages. You may revoke your consent at any time by contacting the Program by phone at 844-577-SAVE (844-577-7283) or by email at service@connecttosavenc.com.